REFUND AND RETURN POLICY
Your satisfaction is at the heart of everything we do.
That's why we offer you 90 days from receipt of your order to request a return or refund.
1. Easy return in 4 steps
Contact us
Fill out a short return form (we'll send it to you by email)
Prepare the product in its original condition, with all accessories and packaging
Ship the package to the address provided. Once received and inspected, we'll process your refund
2. Return conditions
✔ The product must not have been used, damaged or altered
✔ It must be returned in its original packaging
✔ All accessories and manuals must be included
✔ The product must not have been modified or repaired
📦 Return shipping costs are paid by the customer, unless the error is ours or the product is defective.
3. Refund
As soon as your return is received and approved, we'll refund you to your original payment method.
⏱ Times may vary depending on your bank, but we're committed to completing your refund within 14 days of return confirmation.
4. Right of withdrawal
You have the right to withdraw from your purchase within 90 days, without giving any reason.
Simply fill out our withdrawal form.
5. Legal warranties
Warranty of conformity
Valid for 2 years from delivery.
In case of defects, you're entitled to have the product repaired or replaced. If this isn't possible within a reasonable time, you can request a refund.
Warranty against hidden defects
If the product has a hidden defect that makes it unusable, you can request a full or partial refund within 2 years of discovering the defect.
6. Defective or non-conforming product
If you receive a defective or wrong product, contact our customer service right away and attach photos.
We'll guide you step by step through a replacement or refund, at no extra cost.
7. Delivery delays
In rare cases, delays may occur due to external causes (strikes, transportation issues, weather events).
No refund will be issued until the carrier has confirmed that the package was lost or returned.
📦 We invite you to follow your shipment with the tracking number provided and to contact us if anything seems wrong.
Need help?
We're here to support you every step of the way.
Write to us at info@norevo.co for any questions or assistance.